Question 1

How do I apply for a rental property?

Accepted Answer

Please visit our How It Works (https://thomcharlesr.wixsite.com/ideal-move/howitworks)page for a detailed guide on the application process.

Question 2

What is the deposit requirement?

Accepted Answer

A deposit equivalent to five weeks' rent is required. The deposit is protected by the My Deposits Protection Scheme.

Question 3

Are utilities included in the rent?

Accepted Answer

Utilities may or may not be included, depending on the property. Please refer to the listing or contact us directly for clarification, as this is determined on a case-by-case basis.

Question 4

What should I do if I need to report a repair?

Accepted Answer

All repairs should be reported through our "Report a Repair" page using the Fixflo system. This helps streamline the process and minimizes repair-related calls.

Question 5

What is the minimum tenancy duration?

Accepted Answer

The standard lease term is typically 6 or 12 months, but shorter terms can be considered on a case-by-case basis.

Question 6

Can I bring pets to the rental property?

Accepted Answer

Pet policies vary by property. Please review the specific listing or contact us to confirm if pets are allowed.

Question 7

What is the process for ending my tenancy?

Accepted Answer

You must provide two months' written notice before ending your tenancy. Full details can be found in your tenancy agreement.

Question 8

What should I do at the end of my tenancy?

Accepted Answer

A full inspection by the inventory clerk will be conducted at the end of the term. All sets of keys must be returned.

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